The Service Portfolio
A Service Portfolio describes a provider’s services in terms of business value. It includes the complete set of services managed by a Service Provider, providing a means for comparing service value...
View ArticleService Strategy Review Questions
Question 1 Which ITIL®® process is responsible for developing a charging system? a) Availability Management b) Capacity Management c) Financial Management for IT Services d) Service...
View ArticleITIL Service Design
The Service Design phase is concerned predominantly with the design of IT Services, as well as the associated or required: Processes Service Management systems and tools Service Solutions Technology...
View ArticleITIL Service Design Major Concepts
An overall, integrated approach should be adopted for the design activities, covering five major aspects of Service Design: Service Portfolio: Service Management systems and tools, especially the...
View ArticleSupplier and Contact Database (SCD)
All Supplier Management process activity should be driven by supplier strategy and policy. In order to achieve consistency and effectiveness in the implementation of the policy, a Supplier and Contract...
View ArticleService Catalog Management Scope
The scope of this process is to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment. This includes such tasks as: *...
View ArticleApplication Management Goal and objectives
Application Management’s primary goal is to develop, maintain and support quality applications that enhance the organization’s business processes. This goal is achieved through: * Applications that are...
View ArticleContinual Service Improvement
Processes: * Service Measurement and Reporting The main areas of focus for Continual Service Improvement to usually address are: * The overall health of ITSM as a discipline * Continual alignment of...
View ArticleContinual Service Improvement Relationships within the Service Lifecycle
* What is the Vision? Service Strategy, Service Portfolio * Where are we now? Baselines taken using Service Portfolios, Service Level Management, and Financial Management for IT etc. * Where do we want...
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